At Hiro Brands, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our website.

Information We Collect

We may collect the following types of information:

  • Personal Information: Information that can identify you as an individual, such as your name, email address, phone number, postal address, and payment details.
  • Non-Personal Information: Information that cannot directly identify you, such as browser type, device type, IP address, operating system, and browsing behavior.

You may provide this information directly when you interact with us (e.g., through contact forms, account creation, or when making a purchase) or indirectly through automated data collection (e.g., cookies, analytics tools).

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including payments and shipment tracking.
  • Provide customer service and respond to your inquiries.
  • Personalize your experience on our website and tailor our communications.
  • Send you marketing communications and updates (if you have opted in).
  • Analyze website performance, monitor trends, and improve our services.
  • Comply with legal obligations and prevent fraudulent activities.

How We Share Your Information

We may share your personal information in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, deliver products, and manage communications.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a legal process or protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a new entity.

We will never sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

Types of cookies we use:

  • Essential Cookies: Necessary for the functioning of the website, such as enabling you to log in and use our services.
  • Analytical/Performance Cookies: Help us measure how our website is used and optimize its performance.
  • Marketing Cookies: Used to deliver personalized advertisements and track user engagement.

You can adjust your cookie preferences in your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

We take reasonable precautions to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include using encryption, secure servers, and limiting access to your data only to those employees or partners who require it for the purposes described in this policy.

However, no data transmission over the Internet or storage system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the following rights concerning your personal information:

Access and Rectification: You have the right to request access to the personal information we hold about you and to request corrections or updates if it is inaccurate or incomplete.
Deletion: You have the right to request that we delete your personal information, subject to certain legal obligations.
Opt-Out: You have the right to opt-out of receiving marketing communications from us. You can do this by following the unsubscribe instructions in our emails or by contacting us directly.
Data Portability: You have the right to request a copy of the personal information we have collected in a machine-readable format.

To exercise any of these rights, please contact us at .

Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on this page with the “Effective Date” at the top. Please review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Author Profile

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Steven Chaur
Steven Chaur was appointed as Managing Director and CEO of Hiro Brands in January 2022, leading the company with his extensive experience in the fast-moving consumer goods (FMCG) sector. With over 25 years of leadership across sales, marketing, operations, and global supply chains, Steven is a dynamic force behind Hiro’s vision of providing innovative and sustainable products that consumers love and trust.

His impact isn’t limited to corporate leadership. Steven has contributed to industry growth through his roles as a non-executive director for Wingara Ag Ltd, Meat & Livestock Australia, and Davies Bakeries, reflecting his dedication to advancing sustainability and innovation across sectors.

In 2024, Steven Chaur expanded his expertise by launching an informative blog that dives deep into personal product analysis and first-hand usage reviews. Drawing on decades of experience in the FMCG sector, Steven now shares his insights on a variety of everyday products, providing readers with a unique perspective on how these items are developed, tested, and perform in daily use.

Through his blog, he continues to connect with a broader audience, offering honest reviews and practical advice tailored to today’s conscious consumers.
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